Downloadable Case Studies
Here is a list of case studies that, for various reasons, I have to password protect. If I sent you here but I did not give you the password, apologies...
Mentoring: UX Design Skills and tips
At the end of 2019, I was mentoring a few new UX practitioners. My main goal with any mentorship is to set the designers up for success, which most of...
Facilitating: Proving the Design Sprint value
In August 2018, my team and I were tasked to build a new Saas solution for the Customer Service team at Zappos. While narrowing down the scope, interviewing stakeholders...
User Testing: Concept and Usability Testing Plan
At the beginning of 2019, we had almost finished the design of our Customer Service Saas solution for Zappos. Read more: How we used a Design Sprint to create...
Optimizing: Helping the Spearfishing Customer
Intro Some of the main funnel patterns of a retail website involve searching. Searching is done for a few different purposes, the main ones being spearfishing, followed by browsing and...