Legacy work

These are projects I completed before 2021.

They are not good examples of recent work, or how I operate now as a Manager. They give you an additional look at how I think and execute the strategy.

---

Zappos Delorean (2018-2019)

DeLorean is the name of the SaaS customer service software my team and I built at Zappos (from scratch, I might add).

This presentation is a heavy PDF file.

---

Shaping UX at Zappos (2018)

Some of the radical changes I made to Zappos’s UX culture.

This presentation is a heavy PDF file.